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Know who to call

For emergencies, call 911. You can be routed to police, fire or medical.

To report a downed tree that is fully or partially blocking a road, call 911.

For non-emergency situations, call (859) 425-2255 or 311. Examples include:

  • Reporting storm drain blockages or creek blockages.
  • Reporting water and wastewater emergencies.
  • Reporting downed trees in yards that do not pose a safety risk.
     

For power outages, call your energy provider.

For home medical-related assistance, call 800-733-2767.

For general assistance (24-hours), call the United Way of the Bluegrass (Dial 211).

Home emergency kits

Be ready for anything. Your home emergency kit can keep you and your family safe in a wide range of disasters.

Learn how to build a home emergency kit.

What to do at intersections if traffic lights are out

If you arrive at an intersection to find the traffic light is out, treat the intersection as a four-way stop. This means wait your turn and proceed in the order each driver arrived at the intersection, as traffic permits. Be sure to stop completely.

If you find the light flashing yellow, you can proceed through the intersection cautiously as traffic permits.

A flashing red light is to be treated as a stop sign. Come to a complete stop and then proceed as traffic permits.

Language line

If you are a non-English or limited English speaker, the City offers an over-the-phone interpreter service (Language Line) to help with communication.

Call 311 or (859) 425-2255 for assistance.

Important contacts

LexCall
311 or (859) 425-2255
Submit a service request

Emergency
911

Police – non-emergency
(859) 258-3600

Fire – non-emergency
(859) 231-5600

Fayette County Public Schools
(859) 381-4100
website

Kentucky Utilities
(502) 627-2000
website

Blue Grass Energy
(888) 546-4243 
website

Kentucky American Water
1 (800) 678-6301
website

Columbia Gas
(859) 288-0215
website

Lextran
(859) 253-4636
website

Fayette County Sheriff's Office
(859) 252-1771
website